Once I sign up, how long will it take for my account to be activated?

We Feature an instant account activation,once your sign up process is completed,you will recieve your welcome activation email.

If you have not yet registered your domain yet, it may take 1 to 6 hours for your domain to become active. While your domain is being registered, you will be able to connect to your server to prepare your site.

The time required for domain name transfers will be dependent on the original registrar of the domain.

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Where do I put my webpages and files?

WebPages and files should be uploaded to the directory called 'public_html'. Anything you place in this directory will be accessible from the web at the root level of your domain.

What is the difference between www and public_html folders?

There is no difference between the www and public_html folders. The actual directory that you place your web files in is public_html folder. The www is a symbolic link (a shortcut) that points to...

You didn't receive the welcome email from us

Please check the junk or spam folder of your email. You should find en email titled "Welcome to XtraOrbit" there.

Why my new hosting account doesn't work?

If you ordered hosting with an Existing Domain (not registered with us), make sure to change your domain name-servers to the following values: ns1.xtraorbit.com ns2.xtraorbit.com Please...

What is the URL of the cPanel of my my hosting account?

Your cpanel is located at https://www.yourdomain.com/cpanel If you are migrating from an old hosting company, make sure to change the name servers of your domain to the values provided in our...